Frequently Asked Questions

The pro forma invoice from the client account can be canceled due to service closure, domain deletion, or if more than 60 days have passed. Contact the sales department for reactivation.

Find out why the pro forma invoice issued is for a legal entity, while the fiscal invoice is for an individual.

You can pay a bill on behalf of another person or company, but you must comply with certain conditions to avoid issues when issuing the bill.

Find out how you can pay multiple invoices with a single transaction, either through bank transfer or by using the Invoice Merge option with a credit card.

Proforma invoices separate for each service are issued based on the due date, preventing domain suspension. Learn more about this system!

The minimum registration period for a domain is 1 year, and the maximum varies between 1 and 10 years, depending on the extension.

Find out how penalties for domains are applied after the due date and what grace periods exist for different extensions.

Restore the files and database from the backup by contacting the Hostico technical department, as the current application does not allow a direct implementation.

Discover in the passage below whether penalties apply after the due date for hosting packages.

Reaching the space limit requires upgrading the package or deleting unwanted files. Learn how to upgrade the package in our tutorial.

The error "A DNS entry for 'DOMENIU.RO' already exists" occurs when you try to add an existing addon domain. Delete it from the current package or contact the owner.

Discover in the passage below why you receive emails with the subject Mail delivery failed: returning message to sender, and what you can do about it.